User Guide – first steps with the IPI Client
First Steps with the IPI Client without USB dongle
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First Steps with the IPI Client without USB dongle
Last updated
Important! You cannot try to connect the IPI Key using both built-in Bluetooth and the IPI Bluetooth dongle at the same time.
IMPORTANT: Please, notice that Internal Bluetooth option is supported only for Windows 10 version 1903 (2019) and later. In earlier versions, IPI Key works only with the IPI dongle.
We assume that:
Your Administrator:
installed IPI Client on your computer
specified the server address in the Client's settings
added account to unlock your PC
You:
set up IPI Key operation on an unlocked PC
If not, please Download the Client App for Windows and install it.
Open IPI Key's housing and remove white plastic.
For successful pairing of the IPI Key device, you will need a Windows 10, OS build 1840, or later. For earlier versions, the correct operation of the device is not guaranteed. How to find out which version of Windows your device is running.
After you press a device button, a blue LED lights up - three long flashes of variable brightness, which means that the device is ready for Pairing. Video
Possible issues: 1. The IPI key does not turn on - replace or recharge the battery. 2. You have already turned on IPI key - it is ok, you can skip this step. 3. The required IPI key is not displayed in the list of Bluetooth devices available for pairing - turn off and then turn on Bluetooth on your PC. If this does not help, update the Bluetooth drivers on the workstation. 4. IPI key is displayed, but it does not pair with - try replacing (or recharging) the battery, perhaps there is not enough charge for this operation. If this does not help - turn off and then turn on Bluetooth on the PC, update the Bluetooth drivers on the workstation. 5. Didn't press the button in time - You have to press the button when the button is flashing green. There are three attempts to confirm the bonding by pressing the button; during each attempt, the key will flash green. If you missed this moment and did not press, then after three attempts, the key stops flashing green, and you need to tap the dongle again.
Go through the steps to update the firmware of your IPI Key to the latest version using Quick Update mode.
After launching the IPI Client, you will see a screen:
Please check if the Server and Bluetooth indicators are green.
To do this, you need to wait a few minutes. If you need to speed up this process, then you just need to turn off and then turn on Bluetooth on your PC.
Concurrently with the IPI Key, the administrator should give you an activation code. It can be sent in an e-mail or communicated in another way. Enter this 6-digit numeric code in the activation code field and click Confirm.
Possible issues: Entered an incorrect code - you have three attempts to enter a code. If all of them were incorrect, then the IPI key will be blocked, and you need to contact the administrator. The input window has disappeared - you need to enter the activation code in a certain period; if you haven't, the window will disappear. You need to click the Reconnect paired vaults button in the IPI Client settings.
After you go through the activation procedure, you will see this screen (if your administrator set the access profile).
You see the Vault Settings section, but the yellow lock and red indicators show that the IPI key storage has not been loaded yet.
You need to click on the lock icon and follow the screen guide.
Now you can access the accounts that the administrator adds for you to the IPI key. You can't change or see passwords; you can only use them. The Cloud icon indicates such accounts.
Do this step only if you already have an account to unlock your PC on your IPI key.
Now you are ready to unlock your computer with the IPI key. Please lock your workstation, for example, by pressing Win + L, you will see the screen below.
Click on the inscription: Click here to unlock with HK-*last 5 serial number digits*. The hardware key will be found and connected and then the PC will be unlocked.
Also you can setup your mobile authenticator app and login by scanning the QR code on the lockscreen.
Now you are ready to move forward and explore other options of the IPI key.
Select Start > Settings > Devices > Bluetooth & other devices.
Press (short press) the button on the IPI Key device.
Click Add Bluetooth or other devices > Bluetooth on the Windows screen.
Select your IPI Key device (for example HK-00203). The last five digits coincide with the serial number printed on the device box.
After the connection is established, the green LED lights up (blinks) on the selected device, inviting you to confirm the operation. You need to confirm pairing with a short button press. If you don’t confirm the operation within 15 seconds, there will be no pairing and the LED on the device will stop blinking. Video
Successful pairing is confirmed by the inscription «Your device is ready to go».
In the Bluetooth & other devices section, a new HK3-00203 device appears.
After installing the IPI Client App on your Windows computer, you will see the icon in the taskbar. Click on it and launch the application.
Possible issues: Bluetooth indicator is red - turn on Bluetooth in PC settings. The Server indicator is red - please follow this instruction. The Server indicator is yellow - ask your administrator to approve your workstation.
